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Resume

Work
Experience

2023 - Present

Office Support Associate | University of Illinois, Grainger College of Engineering

•    Providing exceptional customer service and support to students, visitors and administrative staff. 
•    Managing communication channels, including email correspondence and message redirection. 
•    Utilizing the Slate Knowledge Base platform for managing student interactions, communications, and reporting.
•    Maintaining student records with strict confidentiality and meticulous attention to accuracy. 
•    Utilizing the Asana platform for streamlined project and task management.
•    Coordinating room reservations, appointments, and department schedules with efficiency.
•    Executing expense reporting and purchase reconciliation through Chrome River.

2005-Present

Freelance Marketing & Communications Specialist | Reach Evolved Marketing

•    Executing data-driven marketing strategies informed by comprehensive market research to improve brand perception.
•    Managing brand communications, advertising, and social media initiatives to maximize impact and reach within budget.
•    Crafting compelling brand narratives and copy across email, social media, web pages, and direct mail for consistent messaging and audience engagement.
•    Coordinating and planning events in accordance with brand guidelines to ensure smooth execution and high participant satisfaction, demonstrating strong organizational and project management skills
•    Managing multiple projects simultaneously in a fast-paced, multi-client environment, ensuring timely delivery and high-quality results.
•    Employing data analytics and measurement strategies to track and enhance marketing initiatives, leveraging insights for continuous improvement and alignment with brand objectives.
•    Utilizing WordPress and other content management systems to craft up-to-date and engaging content that aligns with brand standards and marketing objectives.
•    Leveraging advanced proficiency in Adobe InDesign, Photoshop, and Illustrator to create impactful designs across diverse projects.
•    Utilizing Monday.com for streamlined project management.

Education

2022-2023

University of Illinois | Master’s Degree, Strategic Brand Communication

Cumulative GPA 3.88/4.0; with Distiction

2020-2022

Southern New Hampshire University | Bachelor's Degree, Communication

Cumulative GPA 3.94/4.0; Summa Cum Laude

Skills
& Expertise

​•    Market Research & Situation Analysis
•    Comprehensive Brand Strategy
•    Project Management
•    Data Analytics & Visualization
•    Social Media & Google Analytics
•    Graphic Design & Digital Marketing
•    Microsoft Office & Adobe Creative Suite

Awards
& Honors

  • National Society for Leadership and Success

  • Sigma Tau Delta English Honors Society

  • Eagle Scout, Boy Scouts of America

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