Resume
Work
Experience
2023 - Present
Office Support Associate | University of Illinois, Grainger College of Engineering
• Providing exceptional customer service and support to students, visitors and administrative staff.
• Managing communication channels, including email correspondence and message redirection.
• Utilizing the Slate Knowledge Base platform for managing student interactions, communications, and reporting.
• Maintaining student records with strict confidentiality and meticulous attention to accuracy.
• Utilizing the Asana platform for streamlined project and task management.
• Coordinating room reservations, appointments, and department schedules with efficiency.
• Executing expense reporting and purchase reconciliation through Chrome River.
2005-Present
Freelance Marketing & Communications Specialist | Reach Evolved Marketing
• Executing data-driven marketing strategies informed by comprehensive market research to improve brand perception.
• Managing brand communications, advertising, and social media initiatives to maximize impact and reach within budget.
• Crafting compelling brand narratives and copy across email, social media, web pages, and direct mail for consistent messaging and audience engagement.
• Coordinating and planning events in accordance with brand guidelines to ensure smooth execution and high participant satisfaction, demonstrating strong organizational and project management skills
• Managing multiple projects simultaneously in a fast-paced, multi-client environment, ensuring timely delivery and high-quality results.
• Employing data analytics and measurement strategies to track and enhance marketing initiatives, leveraging insights for continuous improvement and alignment with brand objectives.
• Utilizing WordPress and other content management systems to craft up-to-date and engaging content that aligns with brand standards and marketing objectives.
• Leveraging advanced proficiency in Adobe InDesign, Photoshop, and Illustrator to create impactful designs across diverse projects.
• Utilizing Monday.com for streamlined project management.
Education
2022-2023
University of Illinois | Master’s Degree, Strategic Brand Communication
Cumulative GPA 3.88/4.0; with Distiction
2020-2022
Southern New Hampshire University | Bachelor's Degree, Communication
Cumulative GPA 3.94/4.0; Summa Cum Laude
Skills
& Expertise
• Market Research & Situation Analysis
• Comprehensive Brand Strategy
• Project Management
• Data Analytics & Visualization
• Social Media & Google Analytics
• Graphic Design & Digital Marketing
• Microsoft Office & Adobe Creative Suite
Awards
& Honors
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National Society for Leadership and Success
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Sigma Tau Delta English Honors Society
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Eagle Scout, Boy Scouts of America